Return policy

You can choose how you wish your item(s) to be returned:

1. Our free pick-up service
2. Via a drop-off point

Our promise

We want you to be fully satisfied with every item you purchase from SARAHPACINI.COM. If you are not happy with an item you have purchased, we will gladly accept an exchange or refund request.

Our service

  • 15 days to return your order, from the moment of ordering
  • Free returns
  • Free redelivery of exchanges

Register your return demand by clicking here.

1. Returning your items using our pick-up service 

When filling in the online return form, you can choose to have your parcel picked up by our carrier partner. Simply complete your address and select the date that is convenient for you. Per ordered item you can indicate whether you want to keep it, exchange it for another size or color, or send it back to be refunded.

When choosing for a pick-up, it is possible to either select a standard refund onto the account you have paid with or to select a refund in the form of a voucher:

• Standard refund: within 15 days after receiving your returned goods, the refund takes place on the account that you have initially paid your order with.

• Refund with a voucher: You immediately receive a voucher worth the amount of the returned goods. With this voucher you can place a new order. This voucher is valid for 6 months and is linked to your e-mail address. Please note, the new order placed with this voucher will be sent once we have processed your return in our warehouse.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. After handling your return, the exchange will be shipped or the refund will be processed. We will notify you by sending a shipping confirmation that contains the new tracking number or a refund confirmation that the refund has been processed.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.

2. Returning your items via a drop-off point 

When filling in the online form, you can choose to return your items via a drop-off point. You can select a preferred drop-off point from the list and select the items you wish to return.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. You may then hand in your parcel in a drop-off point of your choice. You will then receive a double of the label with a tracking code. Please keep this label until your parcel has been delivered at our warehouse. With this tracking code you can track your order online on the website of the delivery company. Be aware that since the parcel is scanned in different storage units, it is possible that the return takes up some more time.

Once we have received and processed your package, a confirmation e-mail will be sent to you. Refunds will be processed within 15 working days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.

Returns via drop-off point are currently possible in the following countries: Belgium, France, Luxembourg and Spain.

Our conditions

We will accept your exchange or return with pleasure when you respect the following points:

  • The return is requested within 15 days after delivery of the order.
  • The online return form is filled out correctly and approved. Only registered and authorized returns can be handled. There can only be one return authorization number per order.
  • The authorized return must reach our warehouse within 10 days after filling in the online return form.
  • Please note that we are not responsible when the parcel returns with another carrier service.
  • Each item is unused and bears no sign of wear and tear.
  • The original tags and labels are attached and are in good condition.
  • The original packaging is included and is in good condition.
  • Original shipping costs will not be refunded.
  • Vouchers cannot be returned or exchanged for cash. For returned items that were purchased by voucher, a new voucher will be issued.

Refunds will be processed within 15 days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.