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Shopping on SARAHPACINI.COM is easy.For each item you want to buy, select a size and click on the button "add to bag". As soon as you are done with shopping, you can review your items in your shopping bag by clicking on "my shopping bag" on the right top corner. If you changed your mind about an item, you can delete it from your shopping bag by clicking on "delete item". Click on "proceed purchase" to finish your order.
All items are in stock unless 'coming soon' or 'sold out' is displayed. Please note that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
SARAHPACINI.COM uses an international sizing guide to convert the sizes of other countries into our own. To find out your Sarah Pacini size including corresponding measurements, please refer to the sizing guide that is available on every product page. In addition, our customer care team can answer all your questions regarding sizing and fit. Simply click here for advice.
We accept Visa, MasterCard, Maestro credit and debit cards, Paypal, Bank Transfer, iDeal and Bancontact.Please note that for specific countries we do accept other methods of payment apart from those listed below.
We ensure shopping at SARAHPACINI.COM is as secure as shopping in store. We use a 128-bit SSL encrypted secure internet connection to protect your payment when you order in our online flagship store. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser. You can click on this to find out information about the SSL digital certificate registration.You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode. For additional security, we have introduced Mastercard Securecode, a security technology that authenticates your MasterCard and ensures that only the authorized card holder is placing the order. If the bank that issued your MasterCard supports MasterCard SecureCode, you may be prompted to enter your password or to sign up for MasterCard SecureCode as you check out. You can also activate your current card now.
No additional taxes or customs duties are charged for items that are shipped within the European Union. The item prices and delivery costs include VAT.
SARAHPACINI.COM delivers to the following EU countries:
We can deliver your order to any home or work address as well as pick-up points in one of the above countries. Please be aware that we cannot deliver to post office boxes. We do not deliver to forwarding addresses, which includes Aramex addresses.
We are unable to redirect orders to a different address after shipment. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
You can only deliver to one address per order. If your order contains gifts or items that require delivery to multiple locations, you will need to place separate orders for each address.
Once you have placed your order, we will send you an email confirming it has been received. In the rare instance that any of the items you have ordered are not available, our customer care team will contact you and will refund you the difference.
Once your order has been shipped, you will receive a shipping confirmation containing a tracking number and link to the courier. To track your order visit the link and enter the tracking number. With this service you can track your order at any time.
Unfortunately it is not possible to combine orders or add items to an existing order. For other questions concerning this matter please contact our customer care team by clicking here.
We require a signature upon receipt of delivery. Once this occurs, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
In accordance with our return policy, you can make a return request via our contact form, by selecting the subject "Exchanges and Returns". Please make sure to mention your e-mail address and order number. Then select the desired return method and indicate the items you wish to return.
When filling in the online return form, you can choose to have the items picked-up by our carrier partner or you can indicate that you prefer to return via a drop-off point. When the online return form is filled out correctly, you will receive a confirmation e-mail containing your return authorization number that must be written on your parcel. Pack the items in the original box and close it properly. Items must be returned within 10 days after filling in the online return form.
As soon as we have received your return, it takes 2-3 working days to deliver your new items. In the unlikely event that the new items would not be available, you will be notified by e-mail and you will be refunded automatically.
Refunds will be processed within 15 days after receiving your returned items.
We will refund the total value of the returned items. Please note that the original shipping costs will not be refunded.
Vouchers can never be exchanged for money. Orders that were (partly) paid for with a voucher, will first be compensated in the form of a new voucher. If any excess remains, the remaining amount will be refunded.
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