How can we help you?
Phone
Do you need support? Our customer care team is available via phone to help answer any questions and offer advice.
Due to an exceptional volume of incoming requests, our response times are longer at the moment. Up to 1 hour waiting time for incoming phone calls.
Please contact us by e-mail or chat for any new requests.
If you have already contacted us, please refrain from sending us a reminder. We will process your initial request within 5 working days.
Please be assured that we are doing everything possible to improve this situation as quickly as possible.
Thank you for your understanding and patience.
Monday to Friday, from 9:00 am till 1:00 pm and 2:00 pm till 5:30 pm CET (with the exception of Belgian public holidays)
Chat with us
Monday to Friday, from 9:00 am till 1:00 pm and 2:00 pm till 5:30 pm CET (with the exception of Belgian public holidays)
WOULD YOU LIKE MORE INFORMATION?CONSULT OUR SERVICE TOPICS
- Size guideGet advice on which size is best for you
- PaymentRead more on which payment methods you can use
- DeliveryRead more about the handling of orders
- Track your orderFollow the status of your order
- VouchersRead more on how to create or use gift vouchers
- Return policyRead more about exchanging and returning orders
- Return formRequest an exchange or return here
- Terms & conditionsRead all information about shopping at Sarah Pacini
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