Track your order
Once your order has been sent, you will receive a shipping confirmation containing a tracking number and link to the courier. To track your order at any time, simply click the link.
The courier service delivers from Monday to Friday during office hours and you cannot pre-book delivery times. The courier will try to deliver your order for two consecutive working days, leaving a notification each time with contact details. Undelivered parcels will be returned to our warehouse.
In case you have chosen to have your parcel delivered in a pick-up point, you will receive an email to let you know that your order has arrived there. You have 10 days to pick up your parcel, after that period your parcel will return to our warehouse.
WOULD YOU LIKE MORE INFORMATION?CONSULT OUR SERVICE TOPICS
- Size guideGet advice on which size is best for you
- PaymentRead more on which payment methods you can use
- DeliveryRead more about the handling of orders
- Track your orderFollow the status of your order
- Return policyRead more about exchanging and returning orders
- Return formRequest an exchange or return here
- Terms & conditionsRead all information about shopping at Sarah Pacini
Do you need support?
Our customer care team is available to help answer any questions and offer advice.Contact us