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RETAIL - SENIOR SALES ASSOCIATE

WEST VANCOUVER, Canada

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You will work under direct supervision of the Retail-Boutique Manager

Qualifications
  • Energetic, self-motivated, open-minded and flexible,
  • Being a team player, sharing your enthusiasm for the collection and the Brand,
  • Proven skills and strong commitment to excellent customer service, in-Boutique and after sale.
  • Excellent oral and written communication in English. Good verbal skills in another language, such as Chinese, would be an asset.
  • Demonstrated work initiative, sound judgement, diplomacy and professional attitude.
  • Excellent social skills.
  • A strong fashion sense and in-depth knowledge of the fashion trends.
Experience

A minimum of 3 years prior experience in a similar position.

Tasks
  • Meeting individual and Boutique sales goals. Maintain the highest level of sales productivity.
  • Building and carefully maintaining clientele reports, follow-through with client issues, inquiries, and future sales leads.
  • Coaching and mentoring a team of Junior Retail-Sales Associates on all aspects of Clientele building and service (including after-sale service) on a constant basis.
  • Complying with Company’s professional and ethical standards.
  • Greeting, assisting and selling to customers, offering them the highest level of informed and personalized customer service.
  • Maintaining a clean, organised and well stocked Boutique and back Boutique.
  • Handling financial transactions and using the POS system.
  • Adding on a constant basis to the New Clients Database in POS.
  • Assisting with special requests, which include but are not limited to after sales service, special orders, returns, and phone inquiries, etc.
  • Participating in inventory preparation and inventory counts.
  • Participating in merchandise receiving, ticketing and stocking.
  • Merchandising, displaying and replenishing stock as directed.
  • Developing and constantly updating a good working knowledge of the collection theme, product ranges the fit and proper care of all styles.
  • Keeping up-to-date on Collection knowledge, company and relevant industry information.

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