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LOGISTICS - CUSTOMER SERVICE

Dublin, Ireland

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As a member Logistics Customer Service team, you must exemplify our company values and take all necessary steps to ensure its success by organizing and managing the storage and distribution of Sarah Pacini’s products in an optimal way, so that the company can reach its financial and service targets. Sarah Pacini business relies on the efficiency of the organization’s supply chain to meet the highest standards of Customer Service and deliver finished products on time and within budget. Leading by example, maintaining Company’s high quality standards – including Health & Safety practices, maximizing margin potentials and implementing ways to improve the storage and distribution of the goods are some of your main objectives. The Logistics - Customer Service team member works in constant relationship with: Customer Service, Logistic Third Party, and Accounting Department.

Qualifications
  • Fluency in written and spoken English is a must. Italian would be an asset for this position
  • Bachelor degree preferred
  • Excellent MS Office Skills (Word, Excel, Outlook)
  • Excellent adaptability with new software and in house software (Cegid, Access, SQL)
  • Excellent written and verbal communication skills
  • Desire to work in a fast-paced environment with a variety of tasks.
  • Strong managerial skills.
  • Ability to handle change and working with deadlines.
Experience

No experience is required.
Experience in International logistics, transportation business or in Fashion business is a plus.

Tasks
  • Logistics - Inbound process:
  • Ensure the inbound process is managed efficiently and in accordance to Sarah Pacini quality standards and planning.
  • Keep up-to-date on Production-Planning of deliveries and supervise that manufacturers’ schedules of deliveries is updated and communicated to CB Fashion in a prompt manner.
  • Ensure quality controls steps have been handled at CB Fashion and forward Quality controls reports to Production and Quality Control Departments.
  • Supervise manufacturers feedback about discrepancies in deliveries
  • Provide Accounting with accurate information regarding manufacturers ‘deliveries.
  • Send Wholesale-Memos.
  • Requests truck CMRs, tracking information and POD when necessary
  • Logistics - Outbound process:
  • Coordinate and ensure that efficient dispatch schedules of stock are prepared and communicated to the Logistic partner, as per SP priorities.
  • Supervise that clients ‘shipping planning is updated and communicated to CB Fashion weekly.
  • Ensure that shipping priorities are followed.
  • Track and analyze shipping, warehousing, custom clearance and other logistic costs.
  • Follow up on updates to customs or shipping regulations in EU, North America or other countries.
  • Track quality of deliveries to clients
  • Order shipping supplies (boxes, etc.).
  • 3PL management:
  • Maintain daily contact with the 3PL company with daily delivery info, both outbound and inbound
  • Ensure that all incoming and outgoing shipments are dealt with in a timely manner with the high standards that SP uphold
  • Pursue the 3PL over discrepancies, short ships, slow turn around time and invoice queries
  • Wholesale-Customer service:
  • Ensure that agents, distributors and retailers’ orders are processed and approved in a prompt manner.
  • Plan and partake in the order confirmations process, ensuring to coordinate with Accounting for credit enquiries, new credit approval or pre-payment requests.
  • Supervise customers’ requests for information about stock, pending orders, etc. are answered in a prompt manner.
  • Follow up on reorders placed by distributors and clients, maximizing sales opportunities at all times.
  • Organise return requests from clients are handled and processed as per SP procedures.
  • Ensure credit notes have been issued, as per SP returns procedure.
  • Prepare handling of requests through SP website (“become a retailer”, “request log in details”, “where to buy Sarah Pacini”).
  • Ensure efficient follow-up of pre-payments and payments.

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