RETAIL - SENIOR SALES ASSOCIATE

Toronto, Canada

With a philosophy that clothing should reflect the soul, Sarah Pacini appeals to women who choose to be different and who believe that fashion is the art of life for expressing your true self.

As Senior Sales Associate, you must exemplify our company values and take all necessary steps to ensure the overall success of your Sarah Pacini Boutique, as well as meeting your financial and service targets. Leading by example, maintaining Company’s high quality standards - including Health & Safety practices maximizing margin potentials and finding ways to provide the highest levels of customer service (in Boutique and after sales) are some of your main objectives.

We are currently seeking a full-time sales associate for the Toronto location. You will work under the direct supervision of the Assistant Boutique Manager, Boutique Manager and in close relationship with Retail - Customer Service.

You will work under direct supervision of the Retail-Boutique Manager

Qualifications

The individual’s qualifications should include, but not be limited to:

  • Energetic, self-motivated, open-minded and flexible,
  • Being a team player, sharing your enthusiasm for the collection and the Brand,
  • Proven skills and strong commitment to excellent customer service, in-Boutique and after sale.
  • Excellent oral and written communication in English. Good verbal skills in French would be an asset.
  • Demonstrated work initiative, sound judgement, diplomacy and professional attitude.
  • Excellent social skills.
  • A strong fashion sense and in-depth knowledge of the fashion trends.
Experience

A minimum of two 3 years prior experience in a similar position.

Tasks

Tasks including but are not limited to:

  • Meeting individual and Boutique sales goals. Maintain the highest level of sales productivity.
  • Building and carefully maintaining clientele reports, follow-through with client issues, inquiries, and future sales leads.
  • Coaching and mentoring a team of Junior Retail-Sales Associates on all aspects of Clientele building and service (including after-sale service) on a constant basis.
  • Complying with Company’s professional and ethical standards.
  • Greeting, assisting and selling to customers, offering them the highest level of informed and personalized customer service.
  • Maintaining a clean, organised and well stocked Boutique and back Boutique.
  • Handling financial transactions and using the POS system.
  • Adding on a constant basis to the New Clients Database in POS.
  • Assisting with special requests, which include but are not limited to after sales service, special orders, returns, and phone inquiries, etc.
  • Participating in inventory preparation and inventory counts.
  • Participating in merchandise receiving, ticketing and stocking.
  • Merchandising, displaying and replenishing stock as directed.
  • Developing and constantly updating a good working knowledge of the collection theme, product ranges the fit and proper care of all styles.
  • Keeping up-to-date on Collection knowledge, company and relevant industry information.

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